BehindTheDeed Frequently Asked Questions

Question 1

What is BehindTheDeed and how does it work?

Accepted Answer

BehindTheDeed is a comprehensive property intelligence platform that provides detailed reports on any residential property. We analyze public records, permits, liens, environmental data, and market signals to give you insights into potential risks and opportunities. Simply enter a property address, choose your report level, and receive a detailed analysis within 24-72 hours.

Question 2

What information do I need to get a property report?

Accepted Answer

All you need is the property address. Our system will automatically look up the property using the address and generate a comprehensive report based on available public records and data sources.

Question 3

What's the difference between Basic, Pro, and Pro+ reports?

Accepted Answer

Basic reports include property timeline and 2-3 low-risk insights. Pro reports include all risk flags, confidence ratings, premium document access (capped), and detailed analysis. Pro+ reports add expert analyst review, unlimited document access, and a 30-minute phone consultation. Contact us for current pricing.

Question 4

Do you offer refunds if I'm not satisfied?

Accepted Answer

Yes! We offer a 100% money-back guarantee within 30 days of purchase if you're not completely satisfied with your property report. Simply contact our support team to request a refund.

Question 5

How long does it take to receive my property report?

Accepted Answer

Basic reports are typically delivered within 24 hours. Pro reports take 24-48 hours, and Pro+ reports with expert review are delivered within 48-72 hours. You'll receive an email notification when your report is ready.

Question 6

What types of risks and insights are included in the reports?

Accepted Answer

Our reports can identify various risks including permit gaps, lien issues, environmental hazards, flood zones, previous damage claims, ownership changes, and market anomalies. Each insight includes confidence ratings and evidence links to source documents.

Question 7

Can I get reports for properties in any state?

Accepted Answer

We currently cover properties in 45 states with expanding coverage. Our data availability varies by location, but we'll let you know if we can't provide a comprehensive report for your specific property before you purchase.

Question 8

Is my personal information and search history kept private?

Accepted Answer

Absolutely. We take privacy seriously and never share your personal information or property searches with third parties. All data is encrypted and stored securely. You can request deletion of your data at any time.

Question 9

Will the property owner know I ran a report on their property?

Accepted Answer

No, property reports are completely confidential. Property owners are not notified when someone runs a report on their property. All searches are anonymous from the property owner's perspective.

Question 10

Can I upgrade my report after purchase?

Accepted Answer

Yes! You can upgrade to a higher tier within 7 days of your original purchase. You'll only pay the difference in price. Contact our support team to process the upgrade.

Question 11

What if there's limited data available for my property?

Accepted Answer

If we can't provide a comprehensive report due to limited data availability, we'll either offer a partial refund or suggest alternative research methods. We're transparent about data limitations before you purchase.

Question 12

Do I need to create an account to order a report?

Accepted Answer

You can order a report without creating an account, but having an account allows you to access your reports anytime, track order history, and receive updates on new features.

Question 13

How can I contact customer support?

Accepted Answer

You can reach our support team via email at support@behindthedeed.com, through our live chat feature, or by phone during business hours. Pro+ customers receive priority support with faster response times.

Question 14

Can I share my property report with others?

Accepted Answer

Yes, you can share your property report with real estate agents, attorneys, family members, or anyone else involved in your property decision. Reports can be downloaded as PDF files for easy sharing.

Question 15

Do you offer discounts for multiple reports?

Accepted Answer

We offer volume discounts for real estate professionals and investors who need multiple reports. Contact our sales team to discuss bulk pricing options.

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