Privacy Policy
Your privacy is fundamental to our mission. We're committed to transparency about how we collect, use, and protect your personal information.
Our Privacy Principles
Data Minimization
We only collect data that's necessary to provide our property intelligence services.
Transparency
Clear, plain-language explanations of our data practices and your rights.
User Control
You have full control over your data with easy access, correction, and deletion options.
Information We Collect
Account Information
When you create an account, we collect:
- Name and email address
- Professional credentials (for realtors and inspectors)
- Billing information (processed securely through Stripe)
- Communication preferences
Usage Information
To improve our services, we collect:
- Property addresses you search (anonymized for analytics)
- Report types and features used
- Technical information (IP address, browser type, device info)
- Performance and error logs
How We Use Your Information
Service Delivery
Generate property reports, process payments, provide customer support, and deliver the core BehindTheDeed experience.
Communication
Send service updates, security alerts, and optional marketing communications (with your explicit consent).
Improvement
Analyze usage patterns to enhance our platform, develop new features, and ensure optimal performance.
Data Sharing & Disclosure
We Never Sell Your Data
BehindTheDeed does not sell, rent, or trade your personal information to third parties for marketing purposes.
Limited Sharing Occurs Only For:
- Service Providers: Trusted partners who help deliver our services (payment processing, email delivery, hosting)
- Legal Requirements: When required by law, court order, or to protect rights and safety
- Business Transfers: In the event of a merger or acquisition (with continued privacy protection)
Your Privacy Rights
Access & Portability
Request a copy of your personal data in a portable format.
Correction
Update or correct inaccurate personal information.
Deletion
Request deletion of your personal data (subject to legal requirements).
Opt-Out
Unsubscribe from marketing communications at any time.
Data Security
Enterprise-Grade Protection
- • Encryption: Data encrypted in transit (TLS 1.3) and at rest (AES-256)
- • Access Controls: Multi-factor authentication and role-based permissions
- • Monitoring: 24/7 security monitoring and incident response
- • Compliance: SOC 2 Type II certified, GDPR compliant
- • Regular Audits: Third-party security assessments and penetration testing
Contact Us
Questions about this Privacy Policy or your data? We're here to help.
Email: privacy@behindthedeed.com
Mail: BehindTheDeed Privacy Team, [Address]
Response Time: We respond to privacy requests within 30 days