Help Center

How can we help you?

Find answers to your questions, learn how to use BehindTheDeed effectively, and get the support you need to make informed property decisions.

Browse by Category

Find the help you need organized by topic

Getting Started

Learn the basics of using BehindTheDeed

Creating your first report
Understanding property scores
Reading report sections

Report Interpretation

How to read and understand your reports

Risk score meanings
Data source explanations
Flag interpretations

Account Management

Managing your account and billing

Updating payment methods
Changing subscription
Account settings

API Documentation

Technical documentation for developers

Authentication guide
Endpoint reference
Code examples

Popular Articles

Most viewed help articles and guides

How to Read Your Property Report

Reports
5 min read
12.5K views

Understanding Risk Scores

Reports
3 min read
8.2K views

What Data Sources Do We Use?

Data
4 min read
6.8K views

Billing and Subscription FAQ

Account
2 min read
5.1K views

API Rate Limits and Best Practices

API
6 min read
4.3K views

Property Address Format Requirements

Technical
2 min read
3.9K views

Video Tutorials

Learn visually with our step-by-step video guides

Getting Started with BehindTheDeed

A complete walkthrough of creating your first property report

8:32

Understanding Risk Scores

Learn how to interpret and use property risk assessments

5:47

API Integration Guide

Step-by-step guide to integrating our API into your application

12:15

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